When does the ice cream expire?
All of our ice cream mixes have approximately 3-4 months shelf life from purchase. Get yours here.
Do I need to refrigerate the ice cream mix?
The ice cream mix does not need to be kept refrigerated before it's opened. However, we do recommend putting your ice cream mix in the fridge for 24 hours before use to ensure the pan stays colder for longer during use. Please refrigerate once opened. Get yours here.
Is your ice cream mix gluten free?
Can I use milk and cream, instead of your mix?
We have tried and tested a variety of options, but found our mix to be the best option to use for the most delicious experience. You can buy it on our shop! Get yours here.
How long does the plate last out of the freezer?
Once the plate is out of the freezer, you can make around 3-4 portions of ice cream rolls before it needs to go back in for 8 hours
How cold does my freezer need to be?
The ideal freezer temperature would be -22 degrees Celsius.
Can I wash the plate with soap?
Yes, once you finish using your plate we recommend washing it with warm water and a gentle soap. Do not scratch or scrub the plate as this will damage the exterior.
How do I roll ice cream?
All of our top tips are in our instruction manual that comes with your kit. However for the best roll ensure your freezer is set to maximum cold (ideally - 22 degrees Celsius). Leave your plate upside down in the freezer, for 24 hours. Refrigerate your ice cream mix for 24 hours before use and then ensure you have all of your ingredients out ready before taking your plate out of the freezer.
Where are you based?
We are a London born and based company, check out our story page for the full history of the brand!
What is your shipping policy?
You can find out all of the information about our delivery via the shipping link at the bottom of this page.
How long does the ice cream mix last once opened?
The mix lasts approximately 3-4 days, but must be kept in the refrigerator once opened. Get yours here.
Is your ice cream mix nut-free?
Is your ice cream mix vegan?
We offer both dairy and vegan ice cream mix!
Do you sell ice cream mix on its own?
Yes, of course! Head to our shop to grab your ice cream mix refills now!
How long does the plate need to go in the freezer for?
Please pop your plate in the freezer for 24 hours upside down before use.
Can I warm the plate up?
The DIY plate cannot be warmed or heated in any way.
What's the weight of the plate?
The plate weighs approx 1.8lbs or 0.8kg.
Do you offer any discounts?
We currently offer 5% off to NHS workers, please email a copy of your work pass to our customer service team at diy@pan-n-ice.co.uk
Do you offer free delivery?
Yes, we offer free delivery on orders over £60 within the UK. This will automatically update when you add the required amount to your cart. The Mini Machine is excluded from this promotion due to its heavy nature.
